Creating Coupons Manually


You may need to create a small number of coupons to provide discounts and incentives for specific clients. Also, you can create a multi-use coupon that can be used for promotion among a large number of consumers.

Please note that coupons are not available to Wholesalers.



If you need to create a custom code for Gendurance, refer to the article The Discounts Tab is Missing for Gendurance.


  1. From Symphony Manage, navigate to Discounts > Coupons.
  2. Click on the New button.


  3. On the new page, specify all the settings for your coupon:
    • You can Enter A Code that you like or Generate a unique code automatically.


    • Specify the coupon value and type - coupon can provide free shipping, percentage discount, or fixed discount in USD.

    • Specify the duration of the coupon by selecting Start and End Dates.


    • Select the required tax code or leave it as Unspecified.


    • Configure the Coupon Targeting by selecting one of the following options:
      • Entire Cart: the discount will apply to the total amount of the order, including shipping costs.
      • Items Before Shipping: the discount will apply to the total price of products in the order, excluding shipping costs.
      • Set conditions: find the required items and Include them in the coupon - the discount will apply only to the selected categories and products; also, you can Exclude certain items/categories for the coupon - the discount will apply to all products in the order except excluded ones.
        Note: You need to select at least one product; otherwise, the coupon will have no effect.


        • If you are having trouble finding a specific product, you can enter its Product ID in the search bar. To find the ID, navigate to Catalog > Products and open the required item - the ID is displayed at the top of the page.

    • Specify how many times the coupon can be used by customers.
    • Configure additional settings for the coupon (Optional):
      • Specify if the subtotal of the order must be greater than a specific value to be able to apply the coupon.
      • Specify if the discount should apply only to a specific amount for the order. For example, the 20% discount will apply only to the first 100$ of the order.
      • Specify if the coupon can be used by the same user more than once; the user will need to enter their email address before checkout.
      • Specify how many times the coupon can be used for a single order (cart); only applicable to coupons that provide a discount for specific products.


    • Enter additional notes for the coupon if needed.
  4. Once you finished configuring all settings, click Save.



You can create a test order to check if the newly created coupon provides the configured discount.

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