Searching for Customers in Manage


This article describes the process to follow to search for a customer's information in Symphony Manage.


  1. Log in to Symphony Manage.
  2. Click the Menu icon (top left corner) to display the tabs, and navigate to Customer Service > Customers.
  3. In the search bar, enter the criteria for the search, as shown in the example below.


The below table contains two columns: Searchable Information and How to Search. The first describes the customer's information you can search in Symphony Manage, while the latter provides the searching criteria to be used, alongside with examples to guide you. 

Searchable Information

How to Search

Customer's Name

displayName: “john doe”

Customer's Email



company: “target”

Retail vs. Wholesale

buyerType: “wholesale”

Purchasing Channel

name: “wholesale vip”

Customer #

id: 1234567


phone: “555-555-5555”

Customer City

city: “san francisco”

Customer State

state: “ca”

Customer Zip Code

zip: “94105”

Customer Country

country: “united states”

Number of Purchases

numPurchases: 2

Lifetime Value

totalOrdersValueInCents: 10000

Max Credit Limit

maximumCreditLine: 1000000

Wholesale Terms

dayTerm: 60




Article is closed for comments.