Emails Are Not Delivered


Customers are not receiving order confirmation or any other transactional emails that should be sent automatically.


Submit a request to Symphony Support to investigate the issue further, including the email of the affected user(s).



  1. Try to reproduce the issue (if possible).
  2. Check if there are any records/ errors in the Graylogs for the affected user email (or your email if you reproduced the issue).
    • If the email was triggered correctly according to the logs (no errors), the issue might be caused by the Symphony Sendgrid account being put under review - elevate the case to the PS team to investigate and resolve the issue along with the BU.
    • If there are any errors preventing emails from being sent - elevate the issue to the SaaS team.





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