You may want to enable email notifications that are sent to customers when an order return is processed (i.e. refunded).
By default, customers receive an email including the below message and order details when a refund is issued at Customer Service > Returns in Symphony Manage.
You can also:
- Enable emails that will be sent when store credit is issued for a returned order
- Update the refund email template
Submit a request to Symphony Support to implement the required changes.
Elevate requests related to the configuration of return refund emails to the PS team.