Enabling NPS Emails


You may want to set up NPS emails that will be sent to your customers after an order is placed and received. 


  • We can set up an integration with a 3rd-party survey platform and our system will send a trigger to their server to send an NPS email for each order.
    Reach out to your Account Manager or send an email to success@aclate.com to discuss the implementation of this feature for your website.

  • If this feature is already implemented for your website and you want to change its configuration, submit a request to Symphony Support describing the required modifications.


Elevate requests to modify the NPS email feature to the PS team.




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