You may want to set up NPS emails that will be sent to your customers after an order is placed and received.
- We can set up an integration with a 3rd-party survey platform and our system will send a trigger to their server to send an NPS email for each order.
Reach out to your Account Manager or send an email to email@example.com to discuss the implementation of this feature for your website.
- If this feature is already implemented for your website and you want to change its configuration, submit a request to Symphony Support describing the required modifications.
Elevate requests to modify the NPS email feature to the PS team.