You may want to know who made certain changes to Categories on your website, which may have affected the visibility of products for end-users.
Symphony does not keep records of who has made changes to product categories. Also, our Support team makes modifications to websites only when explicitly requested by the brand via a support ticket.
Please check with your colleagues if any of them have modified the corresponding category.
If a brand submits a request to check who modified a category, search for the category name in Zendesk or review tickets submitted by other users under the same Organization.
- If you have found the corresponding ticket, provide the information about the ticket requester and the reason for the category modification.
- If no tickets were found, ask the customer to check with their colleagues if someone made changes to the corresponding category.